Refund policy
Returns, Refunds & Exchanges
All Champagne Factory merchandise is made to order and fulfilled through our trusted production partner, Printify.
Because products are custom-made upon purchase, we do not accept returns or exchanges due to buyer's remorse, accidental purchases, or incorrect size selection. Please review sizing charts and product details carefully before placing your order.
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at:
📧 champagnecity.empris@gmail.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review the issue and work with our fulfillment partner to provide a replacement or refund when eligible.
Shipping
Orders are produced and shipped by our third-party fulfillment partner. Delivery times are estimates and may vary due to production schedules, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Contact Us
For all order-related questions, please contact:
Champagne Factory Customer Support
📧 champagnecity.empris@gmail.com
Thank you for supporting Champagne Factory and the Champagne Gang.